Zendesk Sales Trends 2021
2020 rewrote the rules for how businesses interact with their customers. And in this new world, it’s all virtual and digital.
Today’s customers are unprecedentedly informed, connected, and technologically savvy, and expect organizations to meet them where they are.
Introducing Zendesk’s first annual Sales Trends Report 2021. Zendesk surveyed sales leaders across 15 countries and 19 industries to look at what sales teams have been doing to address the needs of their customers and prospects during the global pandemic and beyond.