The pipes are interconnected to achieve great conversation.


1. Marketing specialist issues marketing activities
Send out marketing activities to FB fans group of social media to inform fans of preferential activities.
2. Customers respond to the discount of push broadcast
Tracking and response can be established when customers respond to relevant keywords. Customers can use FB messenger to send messages.
3. Automatic customer data filing
After receiving a message or message, the work order will be automatically created, and the past interaction records will be automatically summarized. The assigned personnel will take over and reply to the customer’s needs.
4. Customer service staff respond to customers directly
It can be directly and automatically released in FB, the work order is completed, the message will be automatically sent out, and the customer service staff can assist in the purchase.
5. Customer receives FB message reply
Go to the website to complete the order., If you need more consultation, you can go to the incoming line.
1. Customers are interested in / have questions about the company’s products
Find the webcall button in the lower right corner of the company’s website and click it to have a dialogue with the customer service staff.
2. The customer calls the customer service directly
When the use of text communication is not clear and convenient, customer service staff can ask customers to click the green phone button to call directly.
3. Call webcall to enter CTI
Webcall calls will be assigned to the responsible customer service staff through CTI to realize the boundless experience of communication!
4. Automatic customer data filing
Automatically create a work order according to the source discrimination, and the assigned person will take over and reply to the customer’s demand.
5. Customer service staff respond to customer needs
Assist customers to answer questions or inquire about previous orders.
Can use text communication while talking to assist shopping guide.

Marketing campaign management

Understand the marketing effect, touch the number of people and other data. Analyze customer response, focus on products and other information, plan new marketing projects

Knowledge management and analysis

The customer service supervisor can monitor the work order completion status of each channel in real time. The business supervisor can also find potential business opportunities and make plans through data analysis.

Powerful integration capability of NewWave

Customers can interact in one place through telephone, conversation, email, social media and any other channels you want.