-Business process outsourcing
You no longer need to spend huge amounts of money and time to build a customer service system or train a group of customer service staff!
Enterprises can use the customer service center with the fastest speed, the lowest cost, and the most flexibility!
Multi-language support (Chinese, Taiwanese, English, Japanese, Korean, French,…), 24hr full time, non-holiday, night support
Do you have the following problems?
We can solve your demand!
Whether you need partial outsourcing, full outsourcing or various special needs, the intelligent customer service operation will help you handle it.
All languages are open all year round
Full channel customer service
Information integration of customer service system
Establishment of process carding mechanism
Which industries are suitable for outsourcing customer service?
Regardless of pre-sales, sales, or after-sales, you need customer service to help your business improve customer satisfaction.
Enable our service process!
- Handling customer calls (VIP customer service, product or service consulting, marketing consulting activities, technical support issue, modify the query issue new orders, appointments, ask the customer information data updates, special offers marketing inquiries, customer complaints, other …)
- Full Outsourcing/Part of the outsourcing
- Backup customer service (overflow, time support, holiday support, irregular event support)
- multi-language customer service (Chinese, English, Hong Kong, Japanese, Korean, German, French)
- Three-way call, product promotion
- The connection rate is over 95%
- The connection rate in 20 seconds is over 85%
- Customer service satisfaction is over 90%
- Answering rate report
- Telephone volume analysis report
- Telephone data analysis report
- Customer satisfaction report
- Customer complaint content analysis report
- Customer complaint reason improvement suggestions
- Quality inspection mechanism of customer service personnel
- Education and training of service personnel