BPO
-Business process outsourcing
You no longer need to spend huge amounts of money and time to build a customer service system or train a group of customer service staff!
Enterprises can use the customer service center with the fastest speed, the lowest cost, and the most flexibility!
Multi-language support (Chinese, Taiwanese, English, Japanese, Korean, French,…), 24hr full time, non-holiday, night support
Do you have the following problems?
- Haven't built a customer service center yet, and can't find a good customer service staff?
- Customer service staff come and go, spend the cost to train good people, and leave again.
- Need to provide night customer service, but no one is willing to work at night, and overtime is expensive.
- In peak hours, there is insufficient customer service staff, and a large number of customers flood in at a time.
- It is impossible to find so many people in short-term marketing activities, and work-study students cannot respond.
- Only the Chinese language department cannot respond to various foreign customers.
We can solve your demand!
Whether you need partial outsourcing, full outsourcing or various special needs, the intelligent customer service operation will help you handle it.
All languages are open all year round
Full channel customer service
Information integration of customer service system
Establishment of process carding mechanism
Which industries are suitable for outsourcing customer service?
Regardless of pre-sales, sales, or after-sales, you need customer service to help your business improve customer satisfaction.
E-commerce/Retail
Business
Education
Agency
Enable our service process!
simple、convenient、fast
Our service
Inbound Service/Sales
Outbound Service/Sales
Web Service
Support Service
Inbound Service/Sales
- Handling customer calls (VIP customer service, product or service consulting, marketing consulting activities, technical support issue, modify the query issue new orders, appointments, ask the customer information data updates, special offers marketing inquiries, customer complaints, other …)
- Full Outsourcing/Part of the outsourcing
- Backup customer service (overflow, time support, holiday support, irregular event support)
- multi-language customer service (Chinese, English, Hong Kong, Japanese, Korean, German, French)
- Three-way call, product promotion
Outbound Service/Sales
- Marketing outsourcing (list to be provided by customer)
- Questionnaire, customer satisfaction survey
- Entrusted public opinion survey and external solicitude
- Customer activity notice and promotion
- Renewal management
Web Service
- SMS message sending, marketing plan planning
- Full channel platform management: Facebook, line @, wechat, instagram, YouTube
- Line , FB fan group keyword monitoring tracking reply
- Email customer service reply
- Website full time online text customer service
Support Service
Massive incoming support services
Construction of full channel customer service system
Intelligent text customer service robot
Technical consultation
Troubleshooting
Repair service
Professional service
Service quality index
- The connection rate is over 95%
- The connection rate in 20 seconds is over 85%
- Customer service satisfaction is over 90%
Operation report
- Answering rate report
- Telephone volume analysis report
- Telephone data analysis report
- Customer satisfaction report
- Customer complaint content analysis report
- Customer complaint reason improvement suggestions
Service staff quality
- Quality inspection mechanism of customer service personnel
- Education and training of service personnel